Fire Protection Services in Maryland, Virginia & Washington, DC
SINGLE SOURCE. SIMPLICITY. PEACE OF MIND
Guardian Fire Protection is the Mid-Atlantic’s premier fire protection company. Over 15,000 customers turn to us for end-to-end fire protection services in Maryland, Virginia, and Washington, DC.
Guardian Fire Protection provides full-service fire protection in MD, VA, and DC—specializing in new system sales and installation, as well as existing system inspections, testing, service, maintenance, and repair.
Guardian Fire technician Dave Gordon was outstanding to work with today. He was punctual, mannerly, and very informative while answering my questions. He came in and got right to work and left the place better than he found it. Thanks again.
I’ve been a loyal customer of Guardian Fire Protection for years, using them across all three of my storefront businesses. Unfortunately, my recent experience was very unprofessional and left me extremely disappointed. During their most recent inspection, the technician came out to all three of my locations. At one of them, there was a deficiency with the fire extinguisher. When I asked the technician directly if everything was good before he left, he told me “yes.” Based on that assurance, I believed all was fine and didn’t think to comb through the email they later sent, which I assumed was simply confirmation and payment-related. Two weeks later, I received a call from Guardian saying service was needed and that they would also be sending me a quote. This is not acceptable. If there is a deficiency, I should be told immediately and clearly at the time of inspection, not weeks later. Fire protection is a serious matter, and miscommunication like this puts my staff, clients, and businesses at risk. Even if an email was sent, the technician’s direct communication with me was misleading and unprofessional. I expected honesty, transparency, and urgency, and instead I was left feeling blindsided and taken advantage of. For that reason, I can no longer trust Guardian Fire Protection with my businesses’ safety.
Dave could not be any more efficient and knowledgeable if he tried. Great attitude and did a great job.Even cleaned up after himself. Excellent employee. Don't lose him!!!!!!
I have been working with Guardian Fire for six years in my church. They have always been on time for the appointment, and their techs are courteous, and efficient.
It was a pleasure working with Tim today. He answered all my questions and is demonstrates great customer service skills. He was mindful of our security protocols and worked efficiently during the visit. He even pointed out two areas I had overlooked related to the services Guardian provides which I had not given consideration.