Hecox Home Services has been helping homeowners like you solve their home comfort problems since 2000.
You’ll often hear us say that our family isn’t comfortable until yours is. Whether you need help with heating, cooling or indoor air quality, you can count on our second- and third-generation home comfort specialists to provide the best solution for your needs.
We had a situation arise in which we needed service on our HVAC system with a winter storm and cold stretch looming. Our regular HVAC service company was unable to help us, so we needed to find someone else. Having to go with a new, unknown service company always causes anxiety, as it can feel like a crapshoot as to whether you will find someone trustworthy. Several friends and family members suggested Hecox Home Services, so we crossed our fingers and gave them a call (on a Saturday!) Gayle Hecox fielded our call, asked a few questions, and asked if we would be home in a few hours later that same afternoon so he could stop by and check things out. We were surprised - but thrilled - that he was able to help us so quickly. Mr. Hecox was thorough and extremely personable and friendly. He checked our system, explained what he was doing, patiently answered many questions. I know this sounds over the top, but his service call felt more like a visit from a knowledgeable friend helping us out ! And finally, the charges for this service call were more than reasonable. This review is based on only one service call and interaction, but our experience was absolutely “5 Star” and our family will choose Hecox Home Services for our needs moving forward.
Paul was great and did a thorough check of our HVAC system. The price was very reasonable. We recently had a furnace breakdown emergency and Zach and Eli saved the day and Carolyn is also very helpful. I highly recommend Hecox Home Services!
We only wish we had found Hecox sooner! We hired them for a second opinion, and we were blown away by their meticulous attention to detail and depth of knowledge. On top of that, their customer service is exceptional. Now that we’ve found them, we won’t use anyone else!
Hecox is by far the best HVAC contractor we have ever used. It is an excellent family owned business that places high value on their employees. From the initial visit by Martin who prepared the estimate; to the 5-member crew who managed the installation including Zack who was in charge the day of installation to Gayle, the owner of the company who personally installed an additional complicated supply duct from the basement to the 2nd floor bedroom going through two closets, to the office staff, they are all highly professional, knowledgeable, friendly and dependable. We solicited estimates from 4 different companies to replace our aging 26-years old Lennox AC system and to install additional supply duct to our bedroom on the 2nd floor. Hecox’s proposal was comprehensive, giving us 3 easy to understand and clear options and by far they were the most reasonable. The 5-member crew installed our new Lennox Elite system and the new duct in 4 hours. They laid drop cloths upon arrival and then cleaned up after the job was completed. I can’t say enough great things about the team at Hecox! During the selection process I emailed Martin at least 5-6 times and he promptly responded with clear answers. Overall, we had a very good experience and it was a pleasure to work with Hecox.
I just started using Hecox. I moved to them as the company I formally went to was sold and service has gone down and prices have gone up. After doing a lot of research, I chose another firm first. After they can came out, I did not have a high level of comfort, so I tried Hecox. I won't go into the details, but several major components of my system failed within a few weeks. If they had failed at the same time, we would have chosen a different route than we did originally. That being said, Hecox worked with me to find a solution that did not break the bank and works very well. Several Hecox folks came out to do different elements of the work...they were all exceptionally professional and knowledgeable (but reached out to Eli, the guru, for advice when needed). I will definitely be sticking with them moving forward. I highly recommend Hecox.