Hecox Home Services has been helping homeowners like you solve their home comfort problems since 2000.
You’ll often hear us say that our family isn’t comfortable until yours is. Whether you need help with heating, cooling or indoor air quality, you can count on our second- and third-generation home comfort specialists to provide the best solution for your needs.
I just started using Hecox. I moved to them as the company I formally went to was sold and service has gone down and prices have gone up. After doing a lot of research, I chose another firm first. After they can came out, I did not have a high level of comfort, so I tried Hecox. I won't go into the details, but several major components of my system failed within a few weeks. If they had failed at the same time, we would have chosen a different route than we did originally. That being said, Hecox worked with me to find a solution that did not break the bank and works very well. Several Hecox folks came out to do different elements of the work...they were all exceptionally professional and knowledgeable (but reached out to Eli, the guru, for advice when needed). I will definitely be sticking with them moving forward. I highly recommend Hecox.
Paul was great and did a thorough check of our HVAC system. The price was very reasonable and will call Hecox again soon to schedule our furnace check. I highly recommend Hecox Home Services!
Hecox is by far the best HVAC contractor we have ever used. It is an excellent family owned business that places high value on their employees. From the initial visit by Martin who prepared the estimate; to the 5-member crew who managed the installation including Zack who was in charge the day of installation to Gayle, the owner of the company who personally installed an additional complicated supply duct from the basement to the 2nd floor bedroom going through two closets, to the office staff, they are all highly professional, knowledgeable, friendly and dependable. We solicited estimates from 4 different companies to replace our aging 26-years old Lennox AC system and to install additional supply duct to our bedroom on the 2nd floor. Hecox’s proposal was comprehensive, giving us 3 easy to understand and clear options and by far they were the most reasonable. The 5-member crew installed our new Lennox Elite system and the new duct in 4 hours. They laid drop cloths upon arrival and then cleaned up after the job was completed. I can’t say enough great things about the team at Hecox! During the selection process I emailed Martin at least 5-6 times and he promptly responded with clear answers. Overall, we had a very good experience and it was a pleasure to work with Hecox.
1 star for the scheduling and estimator service. Called in and made an appointment a week out. On the day itself and at the appointed time, I called them to tell them I've received no text confirmation, and to ask where the estimator was. The estimator apparently came 15min later and was knocking my door but I heard nothing as I was on the 3rd floor (the house has 2 doors, like many houses here in DC). They apparently tried to call me but had a completely erroneous phone number on their records. No idea why or how that happened. I waited 30min and called them back asking where the estimator was and they said he had already left after knocking for "25 minutes" (which is honestly nonsense because I only went back up 10min later and there were no knocks). The issue could have been spotted earlier if Hecox had a system of pre-visit SMS confirmations. I was also told (during my call back) that they do not have installation slots all the way until 1.5 months later in August!!! If that was indeed the case, they should have said that upfront during the appointment scheduling so that I wouldn't wait a week for them. The poor estimator is overwhelmed making all these visits and their poor systems and inconsistent call service made it worse. I was told by the call handler that they "always" tell customers now that installation slots are only available in August and again, nonsense. Because then who did I call to make that initial appointment with? Their competitor? I called Hecox and they said no such thing. I think the final straw was really the way they tend to make excuses when I interact with them. The first call I made it during a public holiday and there was no answering machine to alert callers that they are not operating (though its unexpected for a HVAC company because then they can't do emergencies). The second call where I got an appointment the call was missed at first, and after the person called back she said that she was "busy". During the final callback where I was trying to understand how we missed an estimator appointment even after I've made plans and stayed home, and called them right at the start of the appointed time, the call handler was telling me "I've had 45 calls since 3pm! I couldn't have seen your number" which btw, I did not insinuate that she should have spotted the wrong number, she just went defensive on her own... Also their common refrain "we're a small family business". You know, I really would like to support small family businesses and I can understand the limitations of lean teams. But this is a lack of systems and a lack of consideration for customers. I would avoid them with these warning signs that they're breaking at the seams.
Hecox is a reliable, and friendly and fast service company. Reasonable prices. They put in our HVAC system 12 years ago, provide smart and sharp service. They are a community and family company around for many years—and their reputation is still strong